This Refund Policy explains the circumstances under which refunds are issued, refund timelines, and important information related to refund processing. Please review it carefully.

Eligible Refund Cases

Refunds may be issued in the following situations:

  • Returned items that meet all conditions outlined in our Return Policy and have been approved
  • Items that arrive damaged or defective
  • Items damaged during shipping
  • Items that are incorrect or different from what was ordered
  • Orders canceled before shipment, in accordance with our Payment & Cancellation policy

Refund eligibility is subject to review and approval by our team.

Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 3 business days
  • Refunds will be issued to the original payment method used at checkout (PayPal)

Please note that while we process refunds promptly, it may take additional time for PayPal or your bank to reflect the funds in your account.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Please check your PayPal account or bank statement again.
  2. Contact your payment provider, as processing times may vary.
  3. If the issue persists, please contact us, and we will assist you in checking the refund status.

Refund-Related Issues

Please note the following important information regarding refunds:

  • Shipping fees are non-refundable, unless the refund is due to an error or fault on our part.
  • Refunds will not be issued for items that do not meet return eligibility conditions.
  • Unauthorized returns or returns sent without approval may not qualify for a refund.
  • We reserve the right to deny refund requests that do not comply with our policies.

Contact Us

If you have any questions or concerns regarding refunds, please contact us using the information below:

Email: [email protected]

Support Time: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Contact Page: https://qgzxw.com/contact-us/

Address: 1211 Delaware St, Denver, CO 80204, United State

Website: https://qgzxw.com

We aim to respond within 1 business day.